Baje99 Privacy Policy

Welcome to the Baje99 Privacy Policy. This policy is written in plain language with our Bangladeshi users in mind, so you can easily understand what we do with your personal information, why we do it, and how we keep it safe.

This Privacy Policy applies to the Baje99 website (baje99.win), mobile app, and all our services. By accessing the site or creating an account, you are considered to have accepted this Privacy Policy. We therefore encourage you to read it carefully before registering.

We believe transparency is the foundation of trust. That is why the Baje99 Privacy Policy is written in plain, straightforward language — no complex legal jargon. If you have any questions, you can reach our support team at any time.

When you create an account and use our services on Baje99, we collect the following types of information. Each piece of data is collected for a specific purpose — we do not ask for anything beyond what is necessary.

In addition to the above, when you contact us via live chat or email, we retain records of those conversations to help us improve our service quality.

Baje99 uses the information it collects solely for specific, legitimate purposes. We never use your data for unnecessary or unauthorized activities. The primary uses are outlined below:

• Creating and managing accounts and verifying identity
• Processing deposits, withdrawals, and transactions
• Personalizing bonus and promotional offers
• Detecting and preventing fraud, money laundering, and suspicious activity
• Providing assistance to you through our support team
• Monitoring usage patterns to ensure responsible gaming
• Meeting legal and regulatory obligations
• Technical improvements and bug fixes on the platform

Baje99 never sells your personal information. However, limited data may be shared in certain specific circumstances necessary for platform operations:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• Game software providers: Limited user data to ensure the gaming experience.
• KYC verification services: Authorized third parties for identity verification.
• Law enforcement agencies: Upon a valid court order or lawful request from a regulatory authority.
• Security Partners: For fraud detection and prevention.

All data sharing is carried out under formal data sharing agreements and strictly limited to what is necessary. No third party may use your information for their own purposes.

Baje99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

We use three types of cookies:

• Essential cookies: Required for core site functionality, such as maintaining your login session. These cannot be disabled.
• Performance Cookies: Used to analyze site performance and usage patterns. You may opt out of these.
• Preference Cookies: To remember your language and display preferences. These are also optional.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.

To protect your data, Baje99 has implemented industry-standard technical and organizational measures. Our security framework operates across the following layers:

• 256-bit SSL/TLS encryption for all data transfers
• AES-256 encryption for data at rest
• Two-Factor Authentication (2FA) Support
• Real-time monitoring system for detecting suspicious login activity
• Regular security audits and penetration testing
• Restricted staff data access — only authorized personnel can view specific information

Baje99 does not retain your personal information beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations:

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for a minimum of 5 years (legal obligation).
• Identity verification documents — retained for up to 3 years after account closure.
• Support conversation records — retained for up to 2 years.
• Cookies and session data — deleted when the session ends or the browser is closed.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

As a Baje99 user, you have certain important rights over your personal information. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You can request a copy of your information in a standard, portable format.
• Right to object: You may object to certain types of data processing.

We will respond to your request within 30 business days of receipt. In some cases, legal obligations may prevent us from fulfilling certain requests — you will be informed of the reason if that applies.

Baje99 is strictly an adults-only platform (18 years and above). We do not knowingly collect information from or provide services to minors.

Age is verified at the time of registration. If a user registers with a false age, their account will be closed and any collected data will be promptly deleted. If you become aware that a minor is using our services, please notify our support team immediately.

Baje99 may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered email or through an in-platform notification.

Continued use of the site or app after any changes takes effect constitutes acceptance of the updated policy. We recommend checking this page periodically — you can confirm the latest version by checking the "Last Updated" date at the top of the page.

If you have any questions, complaints, or data-related requests regarding our Privacy Policy, please contact us. Our dedicated privacy team is always ready to help.

Live chat offers faster assistance. Head to the Support page, open the chat window, and ask your question directly in Bengali.